Shipping Policy

Our Commitment
At icevival, we are committed to providing you with the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness and service at all times.

Shipping Service

• Free Shipping Worldwide: We offer free standard shipping to all destinations

• Shipping Partners: We work with leading logistics providers including DHL, UPS, TNT, FEDEX and EMS

• Processing Time: All orders are processed and shipped within 2-3 business days of purchase

• Delivery Estimates: 7-12 business days for delivery

• Important Note: Shipping times are estimates only and cannot be guaranteed

Order Processing & Tracking

Order Confirmation

• After successful order placement, you will receive an Order Acknowledgement email confirming your order details

• This email includes your order number, items purchased, and order total

Shipment Tracking

• Once your item ships, you will receive a Shipment Confirmation email containing:

  • Your order number

  • Carrier information

  • Date and time of shipment

  • Package tracking number

  • Order status update

• You can track your items 24 hours a day on the carrier's official website using the provided tracking number

Important Notices

Address Verification

• Please verify you have the correct shipping address on your order prior to making payment

• This is the address we will ship to, and changes cannot be made after order submission

Force Majeure

• In case of force majeure events (extreme weather, natural disasters, etc.), order processing may be delayed

• We ensure that your order will be processed as quickly as possible when conditions permit

Damaged Items

• We take every reasonable precaution to ensure products are not damaged during transit

• If your item arrives damaged, please contact us immediately at support@icevival.store within 3 business days of delivery

International Shipping Considerations

Service Variations

• International shipping services vary by country

• To check available services and shipping costs, please enter your full address at checkout

Customs and Import Taxes

• International customers may be required to pay customs duties and import taxes

• All international customers are responsible for customs rates within their own country

• For specific information about potential fees, we recommend contacting your local customs office

Additional Information

Business Days

• Our business days are Monday through Friday, excluding public holidays

• Orders placed on weekends or holidays will be processed the next business day

Contact Information
For any shipping-related questions or concerns, please contact us at:
Email: support@icevival.store