Refund Policy

Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
To initiate a return, please contact us at support@icevival.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@icevival.store.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom products (e.g., special orders or personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have questions or concerns about a specific item, please get in touch with us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 3  days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.