Privacy Policy

Last Updated: 2025-10-14

1. Information on the Collection of Personal Data

1.1 Personal Data
We inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g., name, address, e-mail addresses, user behavior. We inform you about our processing procedures and comply with our legal obligations, in particular from the EU General Data Protection Regulation (GDPR).

1.2 Data Controller
The data controller pursuant to Art. 4 (7) GDPR is icevival.store. Contact: support@icevival.store

2. Processing of Personal Data When Visiting Our Website
When using the website for information purposes, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website and ensure stability and security. Legal basis is Art. 6 (1) f GDPR:

• IP address

• Date and time of the request

• Content of the request (page visited)

• Amount of data transmitted

• Browser type

3. Further Functions and Offers of Our Website

3.1 Overview of Various Offers
In addition to informational use, we offer various services (e.g., registering an account, purchasing goods) and use functions to facilitate sales and analyze our offers. For this purpose, you usually provide further personal data and/or we process such further data to perform the respective services.

3.2 Use of External Service Providers
We use external service providers to process your data (e.g., payment service providers, shipping companies). These service providers are carefully selected, bound by our instructions, and regularly monitored.

3.3 Further Third Party Involvement
We may pass on your personal data to third parties if we offer participation in promotions, competitions, or similar services with partners. You will receive more detailed information when you provide your data.

3.4 Third Parties Outside of the EEA
If our service providers or partners are based outside the European Economic Area (EEA), we will inform you of the consequences in the offer description.

4. Processing of Personal Data When You Contact Us or Register an Account
When you contact us by e-mail or contact form, we store the data you provide to answer your questions. When registering a customer account, we collect information you voluntarily share, including:

• Your first and last names

• Login data: email address and password

• Your contact details

• Any further information you share

5. Processing of Personal Data When You Make a Purchase

5.1 Shopping Information
If you order from our online shop, we collect shopping data, which may include:

• Purchased item details

• Order number

• Delivery and billing addresses

• Delivery and payment status

• Messages relating to purchases

• Return status

• Information regarding service providers

5.2 Payment Details
We offer various payment methods including credit card and PayPal. We collect payment details to execute payment and receive further details from external payment service providers. Payment details include:

• Billing addresses

• Preferred payment method

• Credit card details

• Other information connected to payment processing

6. Cookies

6.1 General Information About Cookies
We use cookies, tags, web pixels, and similar technologies to automatically collect information. We request your consent before using cookies where required by law.

6.2 Cookies
Cookies are small web files that enable site recognition. We use cookies for:

• Proper function of our Services

• Secure browsing experience

• Collecting passive information

• Measuring marketing interactions

• Improving our Services

• Remembering preferences

We use the following cookie types:

• Strictly Necessary Cookies: Essential for service function

• Functional Cookies: Remember your choices

• Performance or Analytic Cookies: Collect usage information

• Advertising or Targeting Cookies: Make advertising relevant

6.3 Your Choices
Manage cookies through browser settings. Blocking cookies may affect site functionality.

6.4 Web Pixels
We use conversion pixels to track marketing campaign performance and analyze usage patterns.

6.5 Analytics
We use Google Analytics to monitor and analyze Service use. You can opt-out using the Google Analytics Opt-out Browser Add-on.

6.6 Behavioral Remarketing
We use remarketing services to advertise on third-party websites after you visit our Services. We use:

• Google Ads

• Bing Ads

• Facebook Ads
  You can opt-out through provided links.

6.7 Other Tracking Technologies
We may collect "clickstream" data and use Java scripts, entity tags, and HTML5 local storage.

6.8 Do Not Track
Our Site does not currently process or respond to "Do Not Track" signals.

6.9 Location Information
Adjust device settings to disable location services.

7. Transfer of Data to Third Parties

7.1 Transfer Only Where Allowed by Law
We only forward data when allowed by law. We work closely with service providers who process data under special conditions.

7.3 Technical Service Providers
We work with technical service providers. If they process data outside the EU, we ensure equivalent data protection levels.

7.4 Payment Service Providers
Payment data is transferred to payment service providers. See their privacy policies for details.

7.5 Shipping Companies
We work with external shipping companies who receive:

• Your name

• Delivery address

• Email address (for delivery updates)

7.6 Authorities and Other Third Parties
We forward data to authorities when required by law.

8. Retention and Erasure of Data
We store personal data as long as necessary for contractual and legal obligations. If you close your account, we delete your data, subject to legal retention requirements.

9. Data Protection
We use technical and organizational measures to secure our systems, including SSL encryption.

10. Your Rights

10.1 Your Rights
You have the right to:

• Information

• Rectification or erasure

• Restriction of processing

• Objection to processing

• Data portability

• Withdraw consent

10.2 Information Requests
Provide sufficient proof of identity for information requests.

10.3 Withdrawal of Consent
You may revoke consent at any time.

10.4 Objection to Processing
You may object to processing based on legitimate interests or for advertising purposes.

You may complain to a data protection supervisory authority.

11. Changes to This Privacy Policy
We may change this privacy notice due to website improvements or legal requirements.

12. Data Protection Officer
Contact our Data Protection Officer at: support@icevival.store